eBook Return Issue

I get an Adobe eBook Return Error code 852 what’s the problem?

The Problem:

After right clicking on the title on the adobe ebook shelf, and selecting Return to Lender, you get the box confirming that you want to return the item,  an error message #852, and a note to contact Support appears.

The Answer

We are able to duplicate this error by unplugging our internet connections while trying to return books.  Be sure you are connected to the Internet when attempting to return an ebook.