I missed an ebook I had on hold. I never received a holds notification email. What happened?

MyHelpWhere you recently issued a new library card number?

If so,the title on hold may have been associated with the old library card number. Don’t worry, we can take care of it!  A member of the Virtual Library team can add your new library card number to your eMedia account and re-do the hold so you are number 1 again. To contact our Virtual Library team call us Monday – Friday at 702.507.6300  between 8:30 a.m. and 5:00 p.m. or send us an eMail at ask@lvccld.org.

We will need your new Library card number, your name, email address and the title of the book you had on hold.

If your library card number has not changed then it’s possible your email provider has blocked the notification. Whitelisting (non-spam) our sender email address donotreply@overdrive.com should help ensure this does not occur in the future.


Kindle Device Grayed Out on Amazon

When I try to send a library ebook to my Kindle, it’s grayed out. Why?

On February 10th, there was  change in how eBooks published by Penguin Books are transferred to a Kindle eReader.  They are transferred using an USB cable. These eBooks can be identified in the eMedia Catalog by their link which reads Kindles and free Kindle apps via USB only:

Library eBooks for Kindle eReaders

Do you have a Kindle eReader and want to learn how to get the library eBooks on it?

Here’s our Kindle How to Guide to get you start with library ebooks.

All you need is a Wifi connection and a computer or a tablet to check out ebooks for our eMedia Catalog.

Kindle Fire users can follow this guide as well, the difference is you can do everything directly on your Kindle Fire, no computer needed!

Kindle Fire and Library eBooks

We don’t have a Kindle Fire yet but some patrons are reporting issues about how to get Library eBooks onto their Kindle Fire Tablet.

I did locate this information which maybe helpful for new Kindle Fire owners.


Go to our eMedia Catalog an get the Overdrive app from overdrive.com/software/omc.  To get the app, you need to click on Mobile/Android device and then click where it says “If your device doesn’t support Android Market, you can download OverDrive Media Console for Android from OverDrive.”

Once you have an item checked out and downloaded via the Amazon app (that part works the same as the Kindle eReaders downloads from our eMedia Catalog), go to Settings/Wi-Fi and tap on Sync. Then the book will show in the bookshelf and be able to be read.

The other problem with the app as it is now, unlike the app for iPad that only allows you to checkout and download material that will work with the iPad, the Kindle Fire app allows the user to checkout anything – some formats will not work on the Kindle Fire but are still considered checked out to the user (taking up some of their limit) and they are not returnable via the Amazon login. Kindle Fire only works with Kindle editions and MP3 audiobooks. No video, music of WMA formats.

Supposedly it will download epub editions but it requires the user to have an Adobe ID. Really hoping Amazon continues their cooperation with Overdrive and allows a better app to be made available.

Other comments about the Kindle Fire and Library eBooks can be found at the Amazon.com Customer Discussion site.