Getting error messages when downloading eAudio Books?

now in mp3 formatWe recently noticed patrons calling about receiving an error message when trying to download eAudio Books using OverDrive Media Console (OMC).  Some problems also have a screen they can’t seem to get rid of which is not good either.  Here is a suggestion which we have found works sometimes.

  1. On your device, open the device’s Settings
  2. Find the settings related to your browser, iOS devices will be Safari; Kindle Fire is just Web, Nexus is Chrome
  3. Look for Clear History or Data and do it
  4. Look for Clear Cookies and do it
  5. Some devices also have Clear cache so do that also.
  6. After clearing all of these, open the OMC app on your device
  7. Look for Home Menu for the OMC app. On most devices it is three lines home menu  in the upper left corner. (If you’re using the legacy version of OMC app, you won’t have a Home menu. Tap the Menu button instead).
    menu options
  8. Select Settings from the list
  9. Scroll down till you find GET BOOKS, delete the settings delete cookiesApp Cookies
  10. Next find PRIVACY, Clear History
  11. Now try re- downloading your eAudio Book.

If you still have problems give the Virtual Library a call 702.507.6300 Monday – Friday 8:30 a.m. to 5 p.m. or email us at ask@lvccld.org and we will try to help you resolve the issue.

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Having problems getting all your audio book parts?

apple eAudioMP3 Audio books take longer to download than eBooks. It takes about 15-20 minutes to get the entire book. On some devices, it is best not to do anything else on the device until the title has finished downloading. Here’s a few more tips for audio book users.

  • Make sure you allow the device to completely download the audio book before doing something else.  We have found this especially true for Kindle Fire tablets.
  • If you have your screen set to time out, you may want to up the time.
  • If you get to the middle of the book and parts are missing, try re-downloading the missing parts. To do this follow these steps:
  1. Open the OMC (Overdrive Media Console) app to the menu screen
  2. Select Files
  3. Touch the book cover, you will see a list of parts
    redoadloading 1
  4. Touch the round circle on the right side of the part which is not complete. The circle turns red with a white check mark.
  5. Press the Delete buttonredoadloading 2
  6. It will now say Not Downloaded
  7. Touch the round circle for the part not downloaded (it is green now) and select Download button at the bottom of the screen.redoadloading part
  8. You should see a bar under the word Part that starts to grow blue. Wait till it is done downloading.

I missed an ebook I had on hold. I never received a holds notification email. What happened?

MyHelpWhere you recently issued a new library card number?

If so,the title on hold may have been associated with the old library card number. Don’t worry, we can take care of it!  A member of the Virtual Library team can add your new library card number to your eMedia account and re-do the hold so you are number 1 again. To contact our Virtual Library team call us Monday – Friday at 702.507.6300  between 8:30 a.m. and 5:00 p.m. or send us an eMail at ask@lvccld.org.

We will need your new Library card number, your name, email address and the title of the book you had on hold.

If your library card number has not changed then it’s possible your email provider has blocked the notification. Whitelisting (non-spam) our sender email address donotreply@overdrive.com should help ensure this does not occur in the future.

Problem with eAudio Books on an iPhone or iTouch

Problem: I had a patron yesterday who had transferred a WMA to her iPhone, using a PC – a thing she’d done “hundreds” of times before – but this time she couldn’t find the book on her phone.

After all the standard checks, I found a support thread that suggested that when Apple updates the IOS, it can confuse the existing download of iTunes – even if it’s the most current version of iTunes.

Solution: Their solution was to uninstall iTunes and reinstall it.

I had the patron uninstall and reinstall iTunes, and it worked! All her existing iTunes content was still there. (She didn’t lose it when she uninstalled.) When she re-transferred the book, it showed up perfectly.

eAudio Books (WMA format) and Apple Devices

What additional requirements are there for transferring OverDrive WMA Audiobooks to Apple devices?

Most OverDrive WMA Audiobook titles can be transferred to Apple devices (where permitted by the publisher) using the Transfer Wizard in OverDrive Media Console v3.2.0.5 (or newer).

Before you begin, make sure that the title supports transfer to Apple devices. The publisher of each title decides whether or not to allow the title to be transferred to an Apple device. To determining whether a title can be transferred to an Apple device, there are two places you can check to see if a title can be transferred to an Apple device. You can check the eMedia Catalog or, if you have already downloaded the title, you can use OverDrive Media Console.

In the eMedia Catalog check whether a title can be transferred to an Apple device as follows…

Search for the desired title, and click it to bring up the page displaying details about the title. At this page, look for the heading ‘Digital Rights Information’. The information listed here will clearly indicate whether or not the publisher has enabled transfer to Apple device functionality.

In OverDrive Media Console v3.2.0.5 (or newer), check whether a title that you have already downloaded can be transferred to an Apple device as follows…

  1. In OverDrive Media Console, highlight the title and click the Properties button.
    The Properties dialog box is displayed.
  2. Click the License tab.
    License details for the title are displayed. The Transfer to Apple® device field indicates whether the title can be transferred to an Apple device.
  3. Click the Cancel button to close the Properties dialog box.

Now that you have confirmed the title can be transferred to an Apple device make sure:

  • iTunes v9.1 (or newer) is installed.
  • The Apple device is formatted for use with Microsoft Windows.
  • The iTunes setting Manually manage music…must be enabled for Apple devices. Adjust this setting as follows…
    1. Connect the device to your computer.
    2. If it does not launch automatically, open iTunes (v9.1 or newer).
    3. In iTunes, locate the device in the left vertical navigation panel (under heading DEVICES), and click the device.
      The Summary screen is displayed.
    4. If it is not already checked, place a checkmark next to option Manually manage music….
    5. Click the Apply button.
      The iTunes Summary screen refreshes, and your changes are saved.
    6. If desired, close iTunes.
  • When OverDrive WMA Audiobooks are transferred to Apple devices, the DRM-protected WMA files that make up the audiobook must be converted. The conversion process typically takes a few minutes per Part, resulting in transfer times that are longer than what you typically see on Apple devices. To minimizing the time it takes to transfer OverDrive WMA Audiobook titles to Apple devices, before transferring OverDrive WMA Audiobook titles to Apple devices, the Transfer Wizard detects the iTunes settings that affect transfer time and sound quality. If your iTunes settings do not match OverDrive Media Console’s recommended settings, the Transfer Wizard displays a prompt that shows both the current iTunes settings and the recommended settings. At this prompt, you can press the F1 key to access detailed instructions for updating iTunes settings. After the files are transferred to the device, the Transfer Wizard displays your previous iTunes settings so that you can, if desired, restore the original settings.

ODM and eAudio Books

Why does my eAudio book open in Open Office?

The Problem:

My eAudio Book opens in Open Office instead of OverDrive Media Console.

The Answer:

Open Office uses the file extension .odm for a word processing document, therefore there is a conflict between Overdrive’s audio type .odm and Open Offices file type .odm. You will need to change which program opens an .odm file.

Please try this procedure and proceed with caution when changing the configuration of your computer.

For Windows Vista and System 7.

  1. Go to Start > Control Panel > Set your Default Programs > Click ‘OK’
  2. Select Associate a file type or protocol with a program.
  3. Under the ‘Extensions’ heading, select ‘.odm’ and click the ‘Change program’ button
  4. Select Overdrive Media Console from the ‘Recommended Programs’ list
  5. Click OK.
  6. Click Close