How to Request Additional Authorizations From Adobe

ipadIf you have authorized multiple eReaders and computers with Adobe Digital Editions using your Adobe ID, you may get an error message saying “Too Many Activations” when you try to authorize again. This is because Adobe puts a limit on the number of times you can use an Adobe ID to authorize a computer or eReader. You can, however, request additional authorizations.

Here’s how to request more authorizations:

  • Go to http://www.adobe.com/go/supportportal
  • Sign in with your Adobe ID and password.
  • Under “Get Support,” in the “Technical Support” tab:
    • Under “Choose issue type” select “Using a product or service.”
    • Note if Chat is available you may want to try it for faster service. Tell them you need additional authorizations.
    • Under “Choose product,” first select “Additional Products,” then select “Adobe Digital Editions.”
  • Fill in the online form, describing the problem and asking for additional authorizations.  You should get an e-mail from Adobe in a couple of days letting you know that they’ve reset your authorizations. You can then re-authorize your eReader in Adobe Digital Editions.

Authorizing My Nook Using a MAC

I’m having a problem authorizing my Nook.  People told me to delete the Adobe Digital Edition file on my Nook but there is no file there to delete! Help!

Nooks come pre-loaded with Adobe Digital Editions which is wonderful if you own a PC computer but if all you have is a MAC then you have a problem.  In order to get your Nook to talk to you MAC you will need to find a PC computer. If you can’t find a neighbor with one, any library windows computer will work.

To delete the adobe-digital-editions folder on your Nook:

  1. Plug in your Nook to a windows PC.
  2. Go to Start
  3. Select Computer or My Computer
  4. Select  MyNook  drive and open the drive
  5. On the drive find the folder called.adobe-digital-editions

  6. Delete this folder and disconnect your Nook
  7. Plug your Nook into your MAC
  8. Open the program Adobe Digital Editions on your MAC and it should now see your Nook.
  9. Authorize it using your Adobe Digital Editions ID (your email address and password you created when you installed Adobe Digital Editions on your MAC)

Enjoy your Nook!

Literati and Adobe Digital Editions

Literati IS NOT compatible with Windows 7!

Have a Windows version earlier than Windows 7?  Can’t get Adobe Digital Editions to recognize your Literati?  You’re not alone.  You may need to reset the Adobe Digital Editions folder on your computer.

Try these steps:

Confirm that Adobe Digital Editions (ADE) is properly authorized.

1. To confirm Adobe Digital Editions is authorized properly, take the following steps.

  • In Adobe Digital Editions, from the title list view, go to the Library menu and select Authorize computer.
  • If ADE is authorized, move on to #2.
  • If ADE is not authorized, proceed through the steps to Authorize it with an Adobe ID.

2. Reset the ADE folder on the Literati:

  • Close Adobe Digital Editions.
  • Connect the Literati to your computer.
  • Under My Computer or Computer, open the drive associated with your device (likely named Literati (X:) where X is the drive letter).
  • Locate the folder .adobe-digital-editions and delete it.

3. Open Adobe Digital Editions. You should see the Device Setup Assistance dialog.

  • Click the Authorize Device button.

Once this has completed, you should be able to transfer your title to your device.

How to Authorize Adobe® Digital Editions with your Adobe ID

Whenever you use a new computer or device for eBooks from our eMedia Catalog ( OverDrive), you will be prompted to ‘Authorize’. Follow the instructions to complete the steps.

  1. Open Adobe Digital Editions.
    The ‘Setup Assistant’ dialog box is displayed.
  2. Click ‘Continue’.
    The ‘Authorize Computer’ screen is displayed.
  3. Under ‘Authorize Computer’, enter the email address and password for your Adobe ID.
    Note that if you are using a NOOK® that you have registered to make purchases at Barnes & Noble®, your device is already authorized. You should use the same email address and password to authorize Adobe Digital Editions on your computer.
    If you do not have an Adobe ID…

    1. Click ‘get an Adobe ID online’.
    2. Follow the instructions to sign up for an Adobe ID. (Note: Use your email address and any password you want. You must do this in order to use the Library’s ebooks.)
    3. Return to the Activation screen. If needed, reopen the ‘Activation’ screen from the Library view of Adobe Digital Editions by going to Library > Authorize Computer….
    4. Enter the email address and password for your Adobe account.
  4. Click ‘Activate’.
    Your computer is authorized with your Adobe ID.
  5. Click ‘Finish’ to close the ‘Setup Assistant’ dialog box.

Important: If you would like to transfer an eBook from Adobe Digital Editions to an eBook reader, be sure to authorize your eBook reader using the same Adobe ID.

For a visual of the process view the video – Get Started with Adobe Digital Editions on the How-To-Video tab above.

My eBook Won’t Download, Help!

When I try to download an eBook, Adobe Digital Editions opens but the eBook does not download.  What should I do?

This may indicate that you need to upgrade Adobe Digital Editions. To download the newest version of Adobe Digital Editions, click here.

If you have the newest version of Adobe Digital Editions installed, your browser’s temporary Internet files may be too full to process the download. Clear the temporary Internet files and attempt the download again as follows…

On Windows…

If you are using Internet Explorer® 8.0…

  1. Launch Internet Explorer.
  2. Go to Tools > Internet Options.
    The ‘Internet Options’ dialog box is displayed.
  3. Select the ‘General’ tab.
  4. Click the ‘Delete…’ button under the ‘Browsing history’ heading.
    The ‘Delete Browsing History’ dialog box is displayed.
  5. Uncheck all of the check boxes except for ‘Temporary Internet Files’.
  6. Click the ‘Delete’ button.
    The temporary Internet files are deleted.
  7. Click the ‘OK’ button to close the ‘Internet Options’ dialog box.
  8. Attempt the download again.

If you are using Internet Explorer 7.0…

  1. Launch Internet Explorer.
  2. Go to Tools > Internet Options.
    The ‘Internet Options’ dialog box is displayed.
  3. Select the ‘General’ tab.
  4. Click the ‘Delete…’ button under the ‘Browsing history’ heading.
    The ‘Delete Browsing History’ dialog box is displayed.
  5. Click the ‘Delete files…’ button.
  6. Click the ‘Yes’ button to confirm the deletion of the temporary Internet files.
    The temporary Internet files are deleted.
  7. Click the ‘Close’ button to close the ‘Delete Browsing History’ dialog box.
  8. Click the ‘OK’ button to close the ‘Internet Options’ dialog box.
  9. Attempt the download again.

If you are using Internet Explorer 6.0…

  1. Launch Internet Explorer.
  2. Go to Tools > Internet Options….
    The ‘Internet Options’ dialog box is displayed.
  3. Click the ‘General’ tab.
  4. Click the ‘Delete Files’ button.
    The ‘Delete Files’ dialog box is displayed.
  5. Check the ‘Delete all offline content’ box.
  6. Click the ‘OK’ button to confirm the deletion of the temporary Internet files.
    The temporary Internet files are deleted.
  7. Click the ‘OK’ button again to close the ‘Internet Options’ dialog window.
  8. Attempt the download again.

If you are using Firefox® 2.0 (or newer)…

  1. Launch Firefox.
  2. Go to Tools > Options.
    The ‘Options’ dialog box is displayed.
  3. Select the ‘Privacy’ option.
    The ‘Privacy’ options are displayed.
  4. Under the ‘Private Data’ heading, click the ‘Clear Now…’ button.
    The ‘Clear Private Data’ dialog box is displayed.
  5. Check option ‘Cache’ and ensure that the other checkboxes are not checked.
  6. Click ‘Clear Private Data Now’ to delete your temporary Internet files.
    The temporary Internet files are deleted.
  7. Click ‘OK’ to close the ‘Options’ dialog box.
  8. Attempt the download again.

If you are using Firefox 1.5…

  1. Launch Firefox.
  2. Go to Tools > Options.
    The ‘Options’ dialog box is displayed.
  3. Click the ‘Privacy’ button.
    The ‘Privacy’ dialog box is displayed.
  4. Click the ‘Clear’ button next to option ‘Cache’.
    The temporary Internet files are deleted.
  5. Click the ‘OK’ button again to close the ‘Privacy’ dialog box.
  6. Attempt the download again.

On Mac…

If you are using Safari® 3…

  1. Launch Safari.
  2. Go to Safari > Empty Cache.
    A dialog box is displayed.
  3. Click the ‘Empty’ button.
    The temporary Internet files are deleted.
  4. Attempt the download again.

If you are using Firefox 2.0 (or newer)…

  1. Launch Firefox.
  2. Go to Tools > Clear Private Data.
    The temporary Internet files are deleted.
  3. Attempt the download again.

Error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER’

I got the error message ‘Error getting license/License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER’. What should I do?

In order to download a single Adobe eBook on multiple computers, Adobe Digital Editions must be activated using the same Adobe ID on each computer.

To activate Adobe Digital Editions using an Adobe ID…

  1. Open Adobe Digital Editions.
  2. Select Library > Authorize Computer….
    The ‘Authorize Computer’ dialog box is displayed.
  3. Enter the email address and password for your Adobe ID.
  4. Click ‘Activate’.
  5. Click ‘Finish’ to close the ‘Setup Assistant’ dialog box.
    Adobe Digital Editions is activated using an Adobe ID. Repeat this process on each computer on which you intend to download Adobe eBooks.

Note that if you activate Adobe Digital Editions with an Adobe ID which has already been used to activate Adobe Digital Editions on another computer, any DRM-protected Adobe eBooks downloaded before activating with the Adobe ID will no longer work.

If the subsequent download of an Adobe eBook is attempted on a computer that has been activated using a different Adobe ID, DRM-restrictions will make the title incompatible with the second computer.

For more information on activating Adobe Digital Editions with an Adobe ID, click here.

‘Adobe® Reader could not open “urllink.acsm”

I got the error message ‘Adobe® Reader could not open “urllink.acsm” because it is either not a supported file or because the file has been damaged…’. What should I do?

This error message typically occurs if you try to download an Adobe eBook with Adobe Reader. In order to download Adobe eBooks from the library, you must have Adobe Digital Editions installed. For Adobe Digital Editions system requirements and download instructions, click here.