Getting error messages when downloading eAudio Books?

now in mp3 formatWe recently noticed patrons calling about receiving an error message when trying to download eAudio Books using OverDrive Media Console (OMC).  Some problems also have a screen they can’t seem to get rid of which is not good either.  Here is a suggestion which we have found works sometimes.

  1. On your device, open the device’s Settings
  2. Find the settings related to your browser, iOS devices will be Safari; Kindle Fire is just Web, Nexus is Chrome
  3. Look for Clear History or Data and do it
  4. Look for Clear Cookies and do it
  5. Some devices also have Clear cache so do that also.
  6. After clearing all of these, open the OMC app on your device
  7. Look for Home Menu for the OMC app. On most devices it is three lines home menu  in the upper left corner. (If you’re using the legacy version of OMC app, you won’t have a Home menu. Tap the Menu button instead).
    menu options
  8. Select Settings from the list
  9. Scroll down till you find GET BOOKS, delete the settings delete cookiesApp Cookies
  10. Next find PRIVACY, Clear History
  11. Now try re- downloading your eAudio Book.

If you still have problems give the Virtual Library a call 702.507.6300 Monday – Friday 8:30 a.m. to 5 p.m. or email us at ask@lvccld.org and we will try to help you resolve the issue.

Having problems getting all your audio book parts?

apple eAudioMP3 Audio books take longer to download than eBooks. It takes about 15-20 minutes to get the entire book. On some devices, it is best not to do anything else on the device until the title has finished downloading. Here’s a few more tips for audio book users.

  • Make sure you allow the device to completely download the audio book before doing something else.  We have found this especially true for Kindle Fire tablets.
  • If you have your screen set to time out, you may want to up the time.
  • If you get to the middle of the book and parts are missing, try re-downloading the missing parts. To do this follow these steps:
  1. Open the OMC (Overdrive Media Console) app to the menu screen
  2. Select Files
  3. Touch the book cover, you will see a list of parts
    redoadloading 1
  4. Touch the round circle on the right side of the part which is not complete. The circle turns red with a white check mark.
  5. Press the Delete buttonredoadloading 2
  6. It will now say Not Downloaded
  7. Touch the round circle for the part not downloaded (it is green now) and select Download button at the bottom of the screen.redoadloading part
  8. You should see a bar under the word Part that starts to grow blue. Wait till it is done downloading.

I’m having a problem resetting my Zinio Account password

zinio appQ: I am not receiving a new password or the one I have received is not working

A: If you are not receiving an email from Zinio in your inbox, please make sure to check your junkmail or spam folder. If you still cannot locate the password reset email there, please call 888.946.4666 for prompt assistance. Our hours of support are M-F, 7am-6pm Pacific.

If you have received a password reset email but it is not being accepted, please make sure that if you are copying and pasting the password you are not highlighting an extra space after the password. Pasting the password with the extra space will add an extra character when trying to change your password. If you are manually typing the password, please note that the password is case-sensistive, which means that you will need to type upper and lower-case letters, as necessary.

IE 11 on Windows 7 and Zinio Magazines

windows 11 install settingsIf you are upgrading to Internet Explorer 11, make sure you use the recommended settings when you first launch it.  This will allow  accessing some of the Library’s websites such as the login window for Zinio Magazines.  If you run into any other access issue please call the Virtual Library Monday – Friday between 8:30 a.m. and 5:00 p.m. or email us at ask@lvccld.org.

Please note:As of May 19, 2014, hoopla streaming movies does not work with IE 11.

Problem with eAudio Books on an iPhone or iTouch

Problem: I had a patron yesterday who had transferred a WMA to her iPhone, using a PC – a thing she’d done “hundreds” of times before – but this time she couldn’t find the book on her phone.

After all the standard checks, I found a support thread that suggested that when Apple updates the IOS, it can confuse the existing download of iTunes – even if it’s the most current version of iTunes.

Solution: Their solution was to uninstall iTunes and reinstall it.

I had the patron uninstall and reinstall iTunes, and it worked! All her existing iTunes content was still there. (She didn’t lose it when she uninstalled.) When she re-transferred the book, it showed up perfectly.

Error Code 80040812 (eAudio & eBooks)

We’re sorry, but an error occurred while processing your download.
Error code:80040812
Error details: Failed call to fulfill the title.
The fulfillment limit (3) for the requested title has been reached.
If this problem persists, please contact support, providing the exact text of the error message displayed on this page.

Please contact the Virtual Library at 702.507.6300 or email us at: ask@lvccld.org

You have 3 attempts to download the title then you get this error message.  By contacting us we can reset your downloads back to 3 for you to try again.

One issue which may cause you to get this error is Windows Media Security needs to be updated first before we reset your downloads. This update is required for Window Vista and Windows 7 computers. To update Windows Media Security see https://emediatips.wordpress.com/eaudio-2/security-update-on-windows-64-visa-or-7/ this update must be done using Internet Explore. It will not work with FoxFire or any other browser.

Tips for Getting Library eBooks

Tip #1:  Got a shiny new Samsung Galaxy Nexus (running Android), and have no idea how to get eBooks from the library?

In the “Getting started with Android” article, you’ll find a simple instructions on how to install the software needed, find a title and enjoy it on your new Android device.

Tip #2:

Confused with the error messages or don’t understand something?

In the OverDrive Help section of the eMedia Catalog the ‘Search’ bar will take you to more specific articles addressing a variety of troubleshooting issues. Just type in a keyword or two to find what you need. It’s best to keep your searches simple.  For instance, if you’re looking for information on how to download eBooks directly to a Sony Reader Wi-Fi, try searching for “download to Sony Reader” rather than entering a complete question. If you don’t find what you’re looking for on the first try, simplify your search, or change a word and try again.  In our example, we could search for “Sony Reader” and still find what we’re looking for.  Try starting somewhat specific, then get more general if you have trouble finding what you need.

Tip #3:

When you’re not sure where to start go to OverDrive Help. You will see that there IS a help site, and that it’s easy to use.  If you find something hard to use, inaccurate, or simply yearn for some feature we have yet to add, just let us know.  We’re here to help, after all!