Q: I am not receiving a new password or the one I have received is not working
A: If you are not receiving an email from Zinio in your inbox, please make sure to check your junkmail or spam folder. If you still cannot locate the password reset email there, please call 888.946.4666 for prompt assistance. Our hours of support are M-F, 7am-6pm Pacific.
If you have received a password reset email but it is not being accepted, please make sure that if you are copying and pasting the password you are not highlighting an extra space after the password. Pasting the password with the extra space will add an extra character when trying to change your password. If you are manually typing the password, please note that the password is case-sensistive, which means that you will need to type upper and lower-case letters, as necessary.
If you are upgrading to Internet Explorer 11, make sure you use the recommended settings when you first launch it. This will allow accessing some of the Library’s websites such as the login window for Zinio Magazines. If you run into any other access issue please call the Virtual Library Monday – Friday between 8:30 a.m. and 5:00 p.m. or email us at firstname.lastname@example.org.
Please note:As of May 19, 2014, hoopla streaming movies does not work with IE 11.
Problem: I had a patron yesterday who had transferred a WMA to her iPhone, using a PC – a thing she’d done “hundreds” of times before – but this time she couldn’t find the book on her phone.
After all the standard checks, I found a support thread that suggested that when Apple updates the IOS, it can confuse the existing download of iTunes – even if it’s the most current version of iTunes.
Solution: Their solution was to uninstall iTunes and reinstall it.
I had the patron uninstall and reinstall iTunes, and it worked! All her existing iTunes content was still there. (She didn’t lose it when she uninstalled.) When she re-transferred the book, it showed up perfectly.
Tip #1: Got a shiny new Samsung Galaxy Nexus (running Android), and have no idea how to get eBooks from the library?
In the “Getting started with Android” article, you’ll find a simple instructions on how to install the software needed, find a title and enjoy it on your new Android device.
Confused with the error messages or don’t understand something?
In the OverDrive Help section of the eMedia Catalog the ‘Search’ bar will take you to more specific articles addressing a variety of troubleshooting issues. Just type in a keyword or two to find what you need. It’s best to keep your searches simple. For instance, if you’re looking for information on how to download eBooks directly to a Sony Reader Wi-Fi, try searching for “download to Sony Reader” rather than entering a complete question. If you don’t find what you’re looking for on the first try, simplify your search, or change a word and try again. In our example, we could search for “Sony Reader” and still find what we’re looking for. Try starting somewhat specific, then get more general if you have trouble finding what you need.
When you’re not sure where to start go to OverDrive Help. You will see that there IS a help site, and that it’s easy to use. If you find something hard to use, inaccurate, or simply yearn for some feature we have yet to add, just let us know. We’re here to help, after all!