I missed an ebook I had on hold. I never received a holds notification email. What happened?

MyHelpWhere you recently issued a new library card number?

If so,the title on hold may have been associated with the old library card number. Don’t worry, we can take care of it!  A member of the Virtual Library team can add your new library card number to your eMedia account and re-do the hold so you are number 1 again. To contact our Virtual Library team call us Monday – Friday at 702.507.6300  between 8:30 a.m. and 5:00 p.m. or send us an eMail at ask@lvccld.org.

We will need your new Library card number, your name, email address and the title of the book you had on hold.

If your library card number has not changed then it’s possible your email provider has blocked the notification. Whitelisting (non-spam) our sender email address donotreply@overdrive.com should help ensure this does not occur in the future.

Windows 8 was a drastic shift in the Windows universe

surface2We saw an operating system that moved away from the desktop environment we’re all quite used to, and brought the tiled Modern UI. I can’t lie to you, I’m still not quite into the new look and feel, since most of my experience has been on my kid’s laptop and the OS is clearly designed to live and breathe on a touch screen. But it’s been nearly six months since Microsoft released Windows 8, and early adopters should be well-accustomed to the new interface. We were ready, upon release, to provide OverDrive Media Console for Windows 8. The Windows 8-native app was designed to allow the same experience on a Windows 8 tablet or computer, as on a mobile device.

Sharing the mobile experience means that the Windows 8-native app does not support WMA Audiobooks and Music, WMV Videos, or transferring titles to mobile devices. However, the previous version of OverDrive Media Console can be installed alongside the new version to allow users to transfer books or enjoy the Windows Media content under Windows 8’s desktop mode. So with two flavors of OMC available for Windows 8, we’ve got two great tastes that taste great together!

When you, or your users, get your hands on a Windows 8 device, there are a few things you may need to be aware of when using both version of OMC on one computer. The Windows Media Player Security Upgrade will require running Internet Explorer 10 as an administrator. In some cases, using IE10’s compatibility mode may also be necessary to make sure the security upgrade can run. When using both versions of OMC on a Windows 8 computer, these are steps to take to make sure the correct format opens in the appropriate version of OMC (available from our help pages):

  1.  Once you’ve found an audiobook, music, or video that you want to check out, save it to your computer instead of opening it. To do that, right-click the Download button, then select ‘Save As,’ or select the Download button, then Save.
  2. Once the ODM file has been downloaded, right-click (or swipe down) on it.
  3. Select Open With, then choose the right version of OMC:
    WMA and WMV titles: Choose OverDrive Media Console. You can also open MP3 titles with this too, if you prefer.
    MP3 titles: Choose OverDrive Media Console for Windows 8.

Once you have both versions installed, you can enjoy OverDrive media in the old style or new. In case you are wondering whether or not the steps we recommend have been verified to work, I must confess that I had to consult the help pages when setting up my daughter’s laptop on Christmas morning, so she could continue listening to her OverDrive audiobooks.

provided by Justin Noszek is a Support Specialist at OverDrive.

 

Tips for Getting Library eBooks

Tip #1:  Got a shiny new Samsung Galaxy Nexus (running Android), and have no idea how to get eBooks from the library?

In the “Getting started with Android” article, you’ll find a simple instructions on how to install the software needed, find a title and enjoy it on your new Android device.

Tip #2:

Confused with the error messages or don’t understand something?

In the OverDrive Help section of the eMedia Catalog the ‘Search’ bar will take you to more specific articles addressing a variety of troubleshooting issues. Just type in a keyword or two to find what you need. It’s best to keep your searches simple.  For instance, if you’re looking for information on how to download eBooks directly to a Sony Reader Wi-Fi, try searching for “download to Sony Reader” rather than entering a complete question. If you don’t find what you’re looking for on the first try, simplify your search, or change a word and try again.  In our example, we could search for “Sony Reader” and still find what we’re looking for.  Try starting somewhat specific, then get more general if you have trouble finding what you need.

Tip #3:

When you’re not sure where to start go to OverDrive Help. You will see that there IS a help site, and that it’s easy to use.  If you find something hard to use, inaccurate, or simply yearn for some feature we have yet to add, just let us know.  We’re here to help, after all!

Penguin eBooks, Kindle and iPad (iOS device)

If you are using a Kindle App on an iPad or other iOS device, you will not be able to read any Kindle eBooks published by Penguin.  However, you can read the ePub format of the Penguin eBook using the OverDrive Media Console and not the Kindle app.

You can easily identify a Penguin eBook for Kindle eReaders in the catalog. It has a description after the Kindle icon which reads: “Kindles and free Kindle apps via USB only“. In the title below, if you have an iPad select EPUB format and download it using the OverDrive Media Console for the iPad which can be downloaded for free from your app store.

Kindle Device Grayed Out on Amazon

When I try to send a library ebook to my Kindle, it’s grayed out. Why?

On February 10th, there was  change in how eBooks published by Penguin Books are transferred to a Kindle eReader.  They are transferred using an USB cable. These eBooks can be identified in the eMedia Catalog by their link which reads Kindles and free Kindle apps via USB only: