Getting error messages when downloading eAudio Books?

now in mp3 formatWe recently noticed patrons calling about receiving an error message when trying to download eAudio Books using OverDrive Media Console (OMC).  Some problems also have a screen they can’t seem to get rid of which is not good either.  Here is a suggestion which we have found works sometimes.

  1. On your device, open the device’s Settings
  2. Find the settings related to your browser, iOS devices will be Safari; Kindle Fire is just Web, Nexus is Chrome
  3. Look for Clear History or Data and do it
  4. Look for Clear Cookies and do it
  5. Some devices also have Clear cache so do that also.
  6. After clearing all of these, open the OMC app on your device
  7. Look for Home Menu for the OMC app. On most devices it is three lines home menu  in the upper left corner. (If you’re using the legacy version of OMC app, you won’t have a Home menu. Tap the Menu button instead).
    menu options
  8. Select Settings from the list
  9. Scroll down till you find GET BOOKS, delete the settings delete cookiesApp Cookies
  10. Next find PRIVACY, Clear History
  11. Now try re- downloading your eAudio Book.

If you still have problems give the Virtual Library a call 702.507.6300 Monday – Friday 8:30 a.m. to 5 p.m. or email us at ask@lvccld.org and we will try to help you resolve the issue.

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Having problems getting all your audio book parts?

apple eAudioMP3 Audio books take longer to download than eBooks. It takes about 15-20 minutes to get the entire book. On some devices, it is best not to do anything else on the device until the title has finished downloading. Here’s a few more tips for audio book users.

  • Make sure you allow the device to completely download the audio book before doing something else.  We have found this especially true for Kindle Fire tablets.
  • If you have your screen set to time out, you may want to up the time.
  • If you get to the middle of the book and parts are missing, try re-downloading the missing parts. To do this follow these steps:
  1. Open the OMC (Overdrive Media Console) app to the menu screen
  2. Select Files
  3. Touch the book cover, you will see a list of parts
    redoadloading 1
  4. Touch the round circle on the right side of the part which is not complete. The circle turns red with a white check mark.
  5. Press the Delete buttonredoadloading 2
  6. It will now say Not Downloaded
  7. Touch the round circle for the part not downloaded (it is green now) and select Download button at the bottom of the screen.redoadloading part
  8. You should see a bar under the word Part that starts to grow blue. Wait till it is done downloading.

How to download eAudio Books to an Android Device

How to enjoy audiobooks with OverDrive’s mobile app for Android. You can use OverDrive Media Console (OMC) for Android to enjoy MP3 audiobooks on your device.

What you need:

Listening to audiobooks or music

  1. To enjoy a title using OMC, you have to install our app and download a title.
  2. Tap a title to open the player. It starts playing automatically.how to 1

Note: Some versions of Android don’t have the Action Bar at the top of the screen. To access the menu, tap the Menu button on your device.

Navigation

how to 2Tap a part to play it. Parts that haven’t been downloaded show up with blank lines.

Bookmarks

how to 3
Tap a bookmark to play it. You can also tap and hold a bookmark for an options menu.

Sharing Books

how to 4Tap the Menu button then Details

From here, you can share what you’re listening to with your friends with the Share button.

Files

Tap a how to 5downloaded file to play it. You can also tap the buttons to the right of a file to delete or download it.

 

Windows 8 was a drastic shift in the Windows universe

surface2We saw an operating system that moved away from the desktop environment we’re all quite used to, and brought the tiled Modern UI. I can’t lie to you, I’m still not quite into the new look and feel, since most of my experience has been on my kid’s laptop and the OS is clearly designed to live and breathe on a touch screen. But it’s been nearly six months since Microsoft released Windows 8, and early adopters should be well-accustomed to the new interface. We were ready, upon release, to provide OverDrive Media Console for Windows 8. The Windows 8-native app was designed to allow the same experience on a Windows 8 tablet or computer, as on a mobile device.

Sharing the mobile experience means that the Windows 8-native app does not support WMA Audiobooks and Music, WMV Videos, or transferring titles to mobile devices. However, the previous version of OverDrive Media Console can be installed alongside the new version to allow users to transfer books or enjoy the Windows Media content under Windows 8’s desktop mode. So with two flavors of OMC available for Windows 8, we’ve got two great tastes that taste great together!

When you, or your users, get your hands on a Windows 8 device, there are a few things you may need to be aware of when using both version of OMC on one computer. The Windows Media Player Security Upgrade will require running Internet Explorer 10 as an administrator. In some cases, using IE10’s compatibility mode may also be necessary to make sure the security upgrade can run. When using both versions of OMC on a Windows 8 computer, these are steps to take to make sure the correct format opens in the appropriate version of OMC (available from our help pages):

  1.  Once you’ve found an audiobook, music, or video that you want to check out, save it to your computer instead of opening it. To do that, right-click the Download button, then select ‘Save As,’ or select the Download button, then Save.
  2. Once the ODM file has been downloaded, right-click (or swipe down) on it.
  3. Select Open With, then choose the right version of OMC:
    WMA and WMV titles: Choose OverDrive Media Console. You can also open MP3 titles with this too, if you prefer.
    MP3 titles: Choose OverDrive Media Console for Windows 8.

Once you have both versions installed, you can enjoy OverDrive media in the old style or new. In case you are wondering whether or not the steps we recommend have been verified to work, I must confess that I had to consult the help pages when setting up my daughter’s laptop on Christmas morning, so she could continue listening to her OverDrive audiobooks.

provided by Justin Noszek is a Support Specialist at OverDrive.

 

Problem with eAudio Books on an iPhone or iTouch

Problem: I had a patron yesterday who had transferred a WMA to her iPhone, using a PC – a thing she’d done “hundreds” of times before – but this time she couldn’t find the book on her phone.

After all the standard checks, I found a support thread that suggested that when Apple updates the IOS, it can confuse the existing download of iTunes – even if it’s the most current version of iTunes.

Solution: Their solution was to uninstall iTunes and reinstall it.

I had the patron uninstall and reinstall iTunes, and it worked! All her existing iTunes content was still there. (She didn’t lose it when she uninstalled.) When she re-transferred the book, it showed up perfectly.

Tips for Getting Library eBooks

Tip #1:  Got a shiny new Samsung Galaxy Nexus (running Android), and have no idea how to get eBooks from the library?

In the “Getting started with Android” article, you’ll find a simple instructions on how to install the software needed, find a title and enjoy it on your new Android device.

Tip #2:

Confused with the error messages or don’t understand something?

In the OverDrive Help section of the eMedia Catalog the ‘Search’ bar will take you to more specific articles addressing a variety of troubleshooting issues. Just type in a keyword or two to find what you need. It’s best to keep your searches simple.  For instance, if you’re looking for information on how to download eBooks directly to a Sony Reader Wi-Fi, try searching for “download to Sony Reader” rather than entering a complete question. If you don’t find what you’re looking for on the first try, simplify your search, or change a word and try again.  In our example, we could search for “Sony Reader” and still find what we’re looking for.  Try starting somewhat specific, then get more general if you have trouble finding what you need.

Tip #3:

When you’re not sure where to start go to OverDrive Help. You will see that there IS a help site, and that it’s easy to use.  If you find something hard to use, inaccurate, or simply yearn for some feature we have yet to add, just let us know.  We’re here to help, after all!