IE 11 on Windows 7 and Zinio Magazines

windows 11 install settingsIf you are upgrading to Internet Explorer 11, make sure you use the recommended settings when you first launch it.  This will allow  accessing some of the Library’s websites such as the login window for Zinio Magazines.  If you run into any other access issue please call the Virtual Library Monday – Friday between 8:30 a.m. and 5:00 p.m. or email us at ask@lvccld.org.

Please note:As of May 19, 2014, hoopla streaming movies does not work with IE 11.

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Problem with eAudio Books on an iPhone or iTouch

Problem: I had a patron yesterday who had transferred a WMA to her iPhone, using a PC – a thing she’d done “hundreds” of times before – but this time she couldn’t find the book on her phone.

After all the standard checks, I found a support thread that suggested that when Apple updates the IOS, it can confuse the existing download of iTunes – even if it’s the most current version of iTunes.

Solution: Their solution was to uninstall iTunes and reinstall it.

I had the patron uninstall and reinstall iTunes, and it worked! All her existing iTunes content was still there. (She didn’t lose it when she uninstalled.) When she re-transferred the book, it showed up perfectly.

Error Code 80040812 (eAudio & eBooks)

We’re sorry, but an error occurred while processing your download.
Error code:80040812
Error details: Failed call to fulfill the title.
The fulfillment limit (3) for the requested title has been reached.
If this problem persists, please contact support, providing the exact text of the error message displayed on this page.

Please contact the Virtual Library at 702.507.6300 or email us at: ask@lvccld.org

You have 3 attempts to download the title then you get this error message.  By contacting us we can reset your downloads back to 3 for you to try again.

One issue which may cause you to get this error is Windows Media Security needs to be updated first before we reset your downloads. This update is required for Window Vista and Windows 7 computers. To update Windows Media Security see https://emediatips.wordpress.com/eaudio-2/security-update-on-windows-64-visa-or-7/ this update must be done using Internet Explore. It will not work with FoxFire or any other browser.

Updating Your NookColor

To get the 1.2.0 software update immediately, you can manually download the software update to your computer at any time and then copy it onto your NOOK Color. Simply follow the steps below. If you choose to wait for an automatic download when you’re connected to Wi-Fi, updates will begin rolling out to devices over the next few days:

Manual Download Instructions

1. From your computer, click here for the software update file. Select Save and select Desktop as the location. Do NOT modify or change the downloaded file’s name in any way. Do NOT open the *.ZIP file.

2. Tap Settings on your NOOK Color’s Quick Nav Bar, then tap Device Info and make sure your NOOK Color battery charge is at 20% or more.

3. Connect your NOOK Color to your computer using the USB cable that came with your NOOK Color. A new, removable drive should show up in My Computer (Mac users will see the NOOK Color drive appear on the desktop or in devices). You should also see a “USB Mode” message on your NOOK Color screen.

4. From your computer, drag and drop the downloaded *.ZIP file onto the main directory of the NOOK Color drive. Do NOT unzip the file. You should not create a new folder on the NOOK Color drive or add the file to any other existing folder.

5. Eject or Safely Remove the NOOK Color drive after the file transfer is complete.

6. Your NOOK Color will automatically recognize the file after a few minutes or when it goes to sleep mode, and proceed to install the updates.

7. Please do not turn off your NOOK Color during the installation process.

8. Once the installation is completed, your NOOK Color will automatically restart and go to the Home screen.

9. On the bottom left status bar a green “n” will appear. Tap on it; the software has been successfully updated.

NOOK Color must remain turned on while the update is being installed. Once the software is installed, NOOK Color will reboot itself back to the Home screen. To verify you have the latest update, tap Settings from the Quick Nav Bar, tap Device Info, then tap About Your NOOK Color and check to see that your software version is 1.2.0.

Congratulations, your NOOK Color has been updated! If you need additional help, please call Digital Customer Service support at 1-800-843-2665.

OverDrive’s Apps for Android & iPhone /iPad Updated!

We’re pleased to announce the release of OverDrive Media Console v2.2 for Android and OverDrive Media Console v2.2.1 for iPhone/iPad. With this release, users can benefit from performance enhancement for each platform.

Android: Sleep timer for audiobooks, sepia display option and screen dimming overdrive for eBooks, along with faster EPUB performance.

iPhone/iPad: Orientation lock for eBooks, Night mode, screen lock override, and sepia display option for eBooks.

The system requirements are still the same. The free apps can be installed on phones and devices running the Android OS v1.5 (or newer) or iOS v4.0 (or newer).

The updated apps are available at either the Android Market or the App Store.

eBooks and eAudio Books available from the Library’s eMedia Catalog.

OverDrive® Media Console™ on iPad®!

We’re excited to announce the release of OverDrive® Media Console™ for iPhone®/iPad® v2.2.

With this release, iPad users will now enjoy custom designed graphics whether they are reading an EPUB eBook, listening to an MP3 audiobook, or browsing the OverDrive Media Console Library.

Additionally, the app now supports landscape and portrait orientation, and a new calendar icon displays the number of days left until the title expires.

The system requirements haven’t changed. The free app can be installed on iPhone, iPad, and iPod touch® devices running iOS (v4.0 or newer). Those with OverDrive Media Console already installed will be notified that an update is available.

The updated app is available from: