Getting error messages when downloading eAudio Books?

now in mp3 formatWe recently noticed patrons calling about receiving an error message when trying to download eAudio Books using OverDrive Media Console (OMC).  Some problems also have a screen they can’t seem to get rid of which is not good either.  Here is a suggestion which we have found works sometimes.

  1. On your device, open the device’s Settings
  2. Find the settings related to your browser, iOS devices will be Safari; Kindle Fire is just Web, Nexus is Chrome
  3. Look for Clear History or Data and do it
  4. Look for Clear Cookies and do it
  5. Some devices also have Clear cache so do that also.
  6. After clearing all of these, open the OMC app on your device
  7. Look for Home Menu for the OMC app. On most devices it is three lines home menu  in the upper left corner. (If you’re using the legacy version of OMC app, you won’t have a Home menu. Tap the Menu button instead).
    menu options
  8. Select Settings from the list
  9. Scroll down till you find GET BOOKS, delete the settings delete cookiesApp Cookies
  10. Next find PRIVACY, Clear History
  11. Now try re- downloading your eAudio Book.

If you still have problems give the Virtual Library a call 702.507.6300 Monday – Friday 8:30 a.m. to 5 p.m. or email us at ask@lvccld.org and we will try to help you resolve the issue.

Having problems getting all your audio book parts?

apple eAudioMP3 Audio books take longer to download than eBooks. It takes about 15-20 minutes to get the entire book. On some devices, it is best not to do anything else on the device until the title has finished downloading. Here’s a few more tips for audio book users.

  • Make sure you allow the device to completely download the audio book before doing something else.  We have found this especially true for Kindle Fire tablets.
  • If you have your screen set to time out, you may want to up the time.
  • If you get to the middle of the book and parts are missing, try re-downloading the missing parts. To do this follow these steps:
  1. Open the OMC (Overdrive Media Console) app to the menu screen
  2. Select Files
  3. Touch the book cover, you will see a list of parts
    redoadloading 1
  4. Touch the round circle on the right side of the part which is not complete. The circle turns red with a white check mark.
  5. Press the Delete buttonredoadloading 2
  6. It will now say Not Downloaded
  7. Touch the round circle for the part not downloaded (it is green now) and select Download button at the bottom of the screen.redoadloading part
  8. You should see a bar under the word Part that starts to grow blue. Wait till it is done downloading.

How to download eAudio Books to an Android Device

How to enjoy audiobooks with OverDrive’s mobile app for Android. You can use OverDrive Media Console (OMC) for Android to enjoy MP3 audiobooks on your device.

What you need:

Listening to audiobooks or music

  1. To enjoy a title using OMC, you have to install our app and download a title.
  2. Tap a title to open the player. It starts playing automatically.how to 1

Note: Some versions of Android don’t have the Action Bar at the top of the screen. To access the menu, tap the Menu button on your device.

Navigation

how to 2Tap a part to play it. Parts that haven’t been downloaded show up with blank lines.

Bookmarks

how to 3
Tap a bookmark to play it. You can also tap and hold a bookmark for an options menu.

Sharing Books

how to 4Tap the Menu button then Details

From here, you can share what you’re listening to with your friends with the Share button.

Files

Tap a how to 5downloaded file to play it. You can also tap the buttons to the right of a file to delete or download it.

 

Problem with eAudio Books on an iPhone or iTouch

Problem: I had a patron yesterday who had transferred a WMA to her iPhone, using a PC – a thing she’d done “hundreds” of times before – but this time she couldn’t find the book on her phone.

After all the standard checks, I found a support thread that suggested that when Apple updates the IOS, it can confuse the existing download of iTunes – even if it’s the most current version of iTunes.

Solution: Their solution was to uninstall iTunes and reinstall it.

I had the patron uninstall and reinstall iTunes, and it worked! All her existing iTunes content was still there. (She didn’t lose it when she uninstalled.) When she re-transferred the book, it showed up perfectly.

Error Code 80040812 (eAudio & eBooks)

We’re sorry, but an error occurred while processing your download.
Error code:80040812
Error details: Failed call to fulfill the title.
The fulfillment limit (3) for the requested title has been reached.
If this problem persists, please contact support, providing the exact text of the error message displayed on this page.

Please contact the Virtual Library at 702.507.6300 or email us at: ask@lvccld.org

You have 3 attempts to download the title then you get this error message.  By contacting us we can reset your downloads back to 3 for you to try again.

One issue which may cause you to get this error is Windows Media Security needs to be updated first before we reset your downloads. This update is required for Window Vista and Windows 7 computers. To update Windows Media Security see https://emediatips.wordpress.com/eaudio-2/security-update-on-windows-64-visa-or-7/ this update must be done using Internet Explore. It will not work with FoxFire or any other browser.

Deleting eAudio Books From an Apple Device

How do I delete audiobooks from my iPod?

1. Connect your Apple device and make sure iTunes is open on your computer.

2. Left click on your iPod’s name under ’Devices’ in the left hand column of iTunes.

3. Select the ‘Summary’ tab in the right hand pane of iTunes.

4. Under ‘Options’ make sure you’ve checked the ‘Manually manage music’

check box.

5. On the left, under ’Devices’, click the arrow to expand the contents view for your Apple device.

6. Select ‘Music’.

7. On the right, select the file(s) you want to delete and press the ‘delete’ key on your keyboard.

8. If prompted, click ‘Remove’.

ODM and eAudio Books

Why does my eAudio book open in Open Office?

The Problem:

My eAudio Book opens in Open Office instead of OverDrive Media Console.

The Answer:

Open Office uses the file extension .odm for a word processing document, therefore there is a conflict between Overdrive’s audio type .odm and Open Offices file type .odm. You will need to change which program opens an .odm file.

Please try this procedure and proceed with caution when changing the configuration of your computer.

For Windows Vista and System 7.

  1. Go to Start > Control Panel > Set your Default Programs > Click ‘OK’
  2. Select Associate a file type or protocol with a program.
  3. Under the ‘Extensions’ heading, select ‘.odm’ and click the ‘Change program’ button
  4. Select Overdrive Media Console from the ‘Recommended Programs’ list
  5. Click OK.
  6. Click Close