I missed an ebook I had on hold. I never received a holds notification email. What happened?

MyHelpWhere you recently issued a new library card number?

If so,the title on hold may have been associated with the old library card number. Don’t worry, we can take care of it!  A member of the Virtual Library team can add your new library card number to your eMedia account and re-do the hold so you are number 1 again. To contact our Virtual Library team call us Monday – Friday at 702.507.6300  between 8:30 a.m. and 5:00 p.m. or send us an eMail at ask@lvccld.org.

We will need your new Library card number, your name, email address and the title of the book you had on hold.

If your library card number has not changed then it’s possible your email provider has blocked the notification. Whitelisting (non-spam) our sender email address donotreply@overdrive.com should help ensure this does not occur in the future.

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