My eBook Won’t Download, Help!

When I try to download an eBook, Adobe Digital Editions opens but the eBook does not download.  What should I do?

This may indicate that you need to upgrade Adobe Digital Editions. To download the newest version of Adobe Digital Editions, click here.

If you have the newest version of Adobe Digital Editions installed, your browser’s temporary Internet files may be too full to process the download. Clear the temporary Internet files and attempt the download again as follows…

On Windows…

If you are using Internet Explorer® 8.0…

  1. Launch Internet Explorer.
  2. Go to Tools > Internet Options.
    The ‘Internet Options’ dialog box is displayed.
  3. Select the ‘General’ tab.
  4. Click the ‘Delete…’ button under the ‘Browsing history’ heading.
    The ‘Delete Browsing History’ dialog box is displayed.
  5. Uncheck all of the check boxes except for ‘Temporary Internet Files’.
  6. Click the ‘Delete’ button.
    The temporary Internet files are deleted.
  7. Click the ‘OK’ button to close the ‘Internet Options’ dialog box.
  8. Attempt the download again.

If you are using Internet Explorer 7.0…

  1. Launch Internet Explorer.
  2. Go to Tools > Internet Options.
    The ‘Internet Options’ dialog box is displayed.
  3. Select the ‘General’ tab.
  4. Click the ‘Delete…’ button under the ‘Browsing history’ heading.
    The ‘Delete Browsing History’ dialog box is displayed.
  5. Click the ‘Delete files…’ button.
  6. Click the ‘Yes’ button to confirm the deletion of the temporary Internet files.
    The temporary Internet files are deleted.
  7. Click the ‘Close’ button to close the ‘Delete Browsing History’ dialog box.
  8. Click the ‘OK’ button to close the ‘Internet Options’ dialog box.
  9. Attempt the download again.

If you are using Internet Explorer 6.0…

  1. Launch Internet Explorer.
  2. Go to Tools > Internet Options….
    The ‘Internet Options’ dialog box is displayed.
  3. Click the ‘General’ tab.
  4. Click the ‘Delete Files’ button.
    The ‘Delete Files’ dialog box is displayed.
  5. Check the ‘Delete all offline content’ box.
  6. Click the ‘OK’ button to confirm the deletion of the temporary Internet files.
    The temporary Internet files are deleted.
  7. Click the ‘OK’ button again to close the ‘Internet Options’ dialog window.
  8. Attempt the download again.

If you are using Firefox® 2.0 (or newer)…

  1. Launch Firefox.
  2. Go to Tools > Options.
    The ‘Options’ dialog box is displayed.
  3. Select the ‘Privacy’ option.
    The ‘Privacy’ options are displayed.
  4. Under the ‘Private Data’ heading, click the ‘Clear Now…’ button.
    The ‘Clear Private Data’ dialog box is displayed.
  5. Check option ‘Cache’ and ensure that the other checkboxes are not checked.
  6. Click ‘Clear Private Data Now’ to delete your temporary Internet files.
    The temporary Internet files are deleted.
  7. Click ‘OK’ to close the ‘Options’ dialog box.
  8. Attempt the download again.

If you are using Firefox 1.5…

  1. Launch Firefox.
  2. Go to Tools > Options.
    The ‘Options’ dialog box is displayed.
  3. Click the ‘Privacy’ button.
    The ‘Privacy’ dialog box is displayed.
  4. Click the ‘Clear’ button next to option ‘Cache’.
    The temporary Internet files are deleted.
  5. Click the ‘OK’ button again to close the ‘Privacy’ dialog box.
  6. Attempt the download again.

On Mac…

If you are using Safari® 3…

  1. Launch Safari.
  2. Go to Safari > Empty Cache.
    A dialog box is displayed.
  3. Click the ‘Empty’ button.
    The temporary Internet files are deleted.
  4. Attempt the download again.

If you are using Firefox 2.0 (or newer)…

  1. Launch Firefox.
  2. Go to Tools > Clear Private Data.
    The temporary Internet files are deleted.
  3. Attempt the download again.
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