Got a tip or trick using an eBook Reader or MP3 eAudio device? Share your tip with us by submitting a comment.
Got an issue with downloading or an eBook reader or MP3 eAudio device? Fill in this form - eBook Difficulties and we will contact you as soon as possible to help you.
You may also want to call us directly at 702.507.6300. Virtual Librarians are available Monday – Friday 8:30am to 5pm.
If you have authorized multiple eReaders and computers with Adobe Digital Editions using your Adobe ID, you may get an error message saying “Too Many Activations” when you try to authorize again. This is because Adobe puts a limit on the number of times you can use an Adobe ID to authorize a computer or eReader. You can, however, request additional authorizations.
Here’s how to request more authorizations:
Want free magazines? Our collection of 200 popular magazines is always available with your Library card number and PIN. Access them from anywhere via a WiFi enabled device. Best of all there is no limit on the number of magazines you can download and you get to keep them as long as you want. To get started download our Getting Started with Zinio using a Computer eBook.
We saw an operating system that moved away from the desktop environment we’re all quite used to, and brought the tiled Modern UI. I can’t lie to you, I’m still not quite into the new look and feel, since most of my experience has been on my kid’s laptop and the OS is clearly designed to live and breathe on a touch screen. But it’s been nearly six months since Microsoft released Windows 8, and early adopters should be well-accustomed to the new interface. We were ready, upon release, to provide OverDrive Media Console for Windows 8. The Windows 8-native app was designed to allow the same experience on a Windows 8 tablet or computer, as on a mobile device.
Sharing the mobile experience means that the Windows 8-native app does not support WMA Audiobooks and Music, WMV Videos, or transferring titles to mobile devices. However, the previous version of OverDrive Media Console can be installed alongside the new version to allow users to transfer books or enjoy the Windows Media content under Windows 8’s desktop mode. So with two flavors of OMC available for Windows 8, we’ve got two great tastes that taste great together!
When you, or your users, get your hands on a Windows 8 device, there are a few things you may need to be aware of when using both version of OMC on one computer. The Windows Media Player Security Upgrade will require running Internet Explorer 10 as an administrator. In some cases, using IE10’s compatibility mode may also be necessary to make sure the security upgrade can run. When using both versions of OMC on a Windows 8 computer, these are steps to take to make sure the correct format opens in the appropriate version of OMC (available from our help pages):
Once you have both versions installed, you can enjoy OverDrive media in the old style or new. In case you are wondering whether or not the steps we recommend have been verified to work, I must confess that I had to consult the help pages when setting up my daughter’s laptop on Christmas morning, so she could continue listening to her OverDrive audiobooks.
provided by Justin Noszek is a Support Specialist at OverDrive.
Did you know there is an app for OverDrive Media Console for your Nook Color, Nook Tablet or Kindle Fire?
To get the app on your Nook Color or Nook Tablet read Getting the Nook Tablet App. Follow the steps and you’ll be downloading directly to your device in a few minutes.
Why should you use the OverDrive Media Console app? For Nook Tablet users it’s a lot faster and easier to get eBooks. You do need WiFi access. If you don’t have WiFi in your home you may use the free WiFi at any of the Libraries, Starbucks, McDonald’s or your other favorite coffeehouse.
To get the app on your Kindle Fire read Kindle Fire Users Rejoice.
Why should you use the OverDrive Media Console app? This app allows you to download ePUB formatted eBooks and MP3 Audio Books to your Kindle Fire. Without it you can not get ePUB formatted eBooks. Some publishers do not allow us to offer their books in Kindle eBook format but will allow ePUB format so it opens up a larger choice of eBooks to you. Also, all the selecting and downloading is down in the app which is actually easier than sending the eBook to Amazon first before syncing it to your device.
Problem: I had a patron yesterday who had transferred a WMA to her iPhone, using a PC – a thing she’d done “hundreds” of times before – but this time she couldn’t find the book on her phone.
After all the standard checks, I found a support thread that suggested that when Apple updates the IOS, it can confuse the existing download of iTunes – even if it’s the most current version of iTunes.
Solution: Their solution was to uninstall iTunes and reinstall it.
I had the patron uninstall and reinstall iTunes, and it worked! All her existing iTunes content was still there. (She didn’t lose it when she uninstalled.) When she re-transferred the book, it showed up perfectly.
We’re sorry, but an error occurred while processing your download.
Error code:80040812
Error details: Failed call to fulfill the title.
The fulfillment limit (3) for the requested title has been reached.
If this problem persists, please contact support, providing the exact text of the error message displayed on this page.
Please contact the Virtual Library at 702.507.6300 or email us at: ask@lvccld.org
You have 3 attempts to download the title then you get this error message. By contacting us we can reset your downloads back to 3 for you to try again.
One issue which may cause you to get this error is Windows Media Security needs to be updated first before we reset your downloads. This update is required for Window Vista and Windows 7 computers. To update Windows Media Security see http://emediatips.wordpress.com/eaudio-2/security-update-on-windows-64-visa-or-7/ this update must be done using Internet Explore. It will not work with FoxFire or any other browser.
Tip #1: Got a shiny new Samsung Galaxy Nexus (running Android), and have no idea how to get eBooks from the library?In the “Getting started with Android” article, you’ll find a simple instructions on how to install the software needed, find a title and enjoy it on your new Android device.
In the OverDrive Help section of the eMedia Catalog the ‘Search’ bar will take you to more specific articles addressing a variety of troubleshooting issues. Just type in a keyword or two to find what you need. It’s best to keep your searches simple. For instance, if you’re looking for information on how to download eBooks directly to a Sony Reader Wi-Fi, try searching for “download to Sony Reader” rather than entering a complete question. If you don’t find what you’re looking for on the first try, simplify your search, or change a word and try again. In our example, we could search for “Sony Reader” and still find what we’re looking for. Try starting somewhat specific, then get more general if you have trouble finding what you need.
When you’re not sure where to start go to OverDrive Help. You will see that there IS a help site, and that it’s easy to use. If you find something hard to use, inaccurate, or simply yearn for some feature we have yet to add, just let us know. We’re here to help, after all!
